user
experience (n.)
a person's perceptions and responses that result from
the use or anticipated use of a product, system or service. source: ISO 9241-210
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a person's perceptions and responses that result from
the use or anticipated use of a product, system or service. source: ISO 9241-210
the structural organization of information, to communicate a message
most people can comprehend quickly, if not inherently.
As one variable in the formula for guaging user experience, conducting user testing is a key factor. User testing can be facilitated through a variety of methods, depending on what is most appropriate for the particular challenge.
Frank has a Master of Science degree from Purdue University for conducting a qualitative, ethnographic research study of team-based collaboration with multi-touch interfaces. The study included observational user testing of individuals as a team, interacting with a multi-touch interface.
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~ Frank Lloyd Wright
~ Jakob Nielsen
~ Albert Einstein
~ Carly Fiorina
~Aza Raskin
~ Albert Einstein
Individuals now have higher expectations for quality experiences from the companies in which they conduct business. These increasing expectations are generating new challenges for companies of all sizes.
Consulting services for customer experience (CX) and user experience (UX) are now offered by Frank through Cyber View.
Human-computer Interface Concept Design
User-Centered Development
Information Architecture
User Personas & Competitive Reviews
User Testing Research - Heuristics
User Testing Research - Surveys
User Testing Research - Task/Goal Analysis
Use Cases & Work-flow Documentation
It's an interative process...
Concept » Code / Prototype » User Test.
Concept » Code / Prototype » User Test.
...repeat
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Frank Garofalo is a user experience architect with a background in web development, graphic design, and interactive multimedia. His employment experiences include The Walt Disney Company, Bank of America, Garmin, and Esri. He started Cyber View (www.cyberviewsites.com), an online media and interactive solutions agency, in 1999. He has a Master of Science in Computer Graphics Technology with a specialization in qualitative research for interactive multimedia from Purdue University. Frank has a passion for producing a quality experience for the user by combining creative designs and functional development to achieve a balance of information architecture.
Frank's Blog | Frank's Resume (PDF)